Requirements
Responsibilities:
Build and maintain strong relationships with clients.
Understand client needs and provide tailored solutions.
Coordinate service delivery and ensure client satisfaction.
Collaborate with internal teams to meet client objectives.
Identify opportunities for upselling and expansion.
Resolve client issues and escalations promptly.
Stay updated on industry trends and provide proactive recommendations.
Prepare and present performance reports to clients and management.
Mentor and guide junior team members.
Qualifications:
Bachelor's degree in Business or related field.
Proven client service or account management experience.
Strong communication and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Proficiency in CRM systems and client management tools.
Customer-focused with strong relationship-building skills.
Ability to collaborate and lead cross-functional teams.
Join our team as a Client Service Manager and play a vital role in delivering exceptional service to our valued clients. Apply now with your updated resume to be considered for this position.
About the Company
Northstar Global is a leading marketing and management firm dedicated to driving success for our clients. With a strong focus on innovation, strategy, and execution, we provide comprehensive solutions that help businesses thrive in today's competitive landscape.
At Northstar Global, we understand that each client has unique needs and goals. That's why we take a personalized approach to every project, tailoring our strategies and services to deliver results that exceed expectations. With our deep industry knowledge and expertise, we partner with businesses of all sizes across various sectors to unlock their full potential and achieve sustainable growth.